Shipping & Returns

We ship everywhere in Canada. Shipping is CAD $10 flat, and orders over CAD $225, before tax, ship free. That rate holds almost everywhere, cities and long hauls alike: Whitehorse and Yellowknife are charged the same CAD $10 as Vancouver.

A few Canadian addresses cost our courier far more to reach, and the flat rate does not stretch to them. Those are charged what the carrier charges us, rounded up to the dollar, with nothing added, and free shipping over CAD $225 does not apply to them either. You never have to guess whether yours is one: enter your address at checkout and the exact figure appears in your bag before you pay.

Orders leave within 2 business days of payment, packed the way we would want to receive them, and transit is 3 to 5 business days for most addresses. When your order ships, we email you the tracking number, and from then on the tracking link is the source of truth on where your parcel is; the addresses that cost more to reach take longer, too. We do not ship outside Canada right now, and if that changes, this page will say so before anything else does.

If you would rather come to us, choose pickup in New Westminster, British Columbia at checkout; there is no shipping charge on a pickup order. We email you the exact address once you have paid and arrange a time that suits you, and your order waits under your order number, so bring it along. We hold paid orders for 30 days; if an order is still with us after that and we have not heard from you, we treat it as cancelled and refund it to your original payment method.

You have 14 days from delivery to return an item. Items must come back unused and in original condition, with their original packaging; these are objects we stand behind, and the next person deserves to receive them the way you did. Email info@tuofo.ca with your order number before sending anything back, and we will confirm the return address and walk you through the steps.

Return shipping is at your cost, unless the return is our error, a wrong or defective item. Refunds go to the original payment method, once the item arrives back and checks out; allow 5 to 10 business days for your bank to post it. Original shipping charges are not refunded, unless the return is our error.